TCAP’s buying power as a large aggregated load is attractive to service providers allowing TCAP’s consultants to use this fact, in combination with their market expertise, to negotiate favorable pricing and terms of service.
A great energy price is not so attractive if superior customer service is not included. TCAP’s contract is structured as a three-party agreement, meaning there is both a REP services provider as well as a wholesale energy provider. This arrangement allows for receiving the best billing and customer service available while also securing the most favorable pricing option. Due to the excellent customer service received by members, TCAP has opted to contract with the same REP, Direct Energy, which TCAP (CAPP) has utilized since 2004. By maintaining a constant REP, members are not subject to the hassle of having to switch accounts to a new REP, run the risk that accounts will be inadvertently dropped or switches delayed or need to learn a new billing format in order to effectively reconcile and pay invoices.
TCAP members have access, both individually and through the aggregation as a whole, to energy and legal consultants. Members have historically found this feature extremely beneficial when they encounter issues or are asked questions by elected officials concerning the energy markets. Additional benefits provided by these consultants include contract negations and regulatory reporting assistance, as well as providing data and information concerning the energy industry.
As an aggregated group, TCAP can perform functions one time for the benefit of all members instead of each member performing these functions individually. Thus, the cost for issuing and reviewing RFPs, engaging technical expertise when needed, or other expenditures, would be much more expensive for an individual than what is paid per member in aggregation fees.
TCAP members benefit from TCAP’s commitment to fight potential legislation that may harm members and consumers while advocating for beneficial legislative action in energy issues.
In addition to securing favorable pricing, TCAP’s consultants also monitor and negotiate contract terms to ensure TCAP members receive more beneficial terms and conditions than are found in a REP’s standard contract for service. Minimizing bandwidth issues by contracting on a total TCAP load basis and providing for favorable treatment in adding and deleting accounts are two examples of this benefit.
Direct Energy offers an extensive web portal to which members can log in to view and download multiple data sets and reports including consumption comparisons and reports, billing data, actual invoices, TDSP charge details, account reconciliation summaries and payment listings.
The TCAP board and its meetings have become a valuable resource for members.
TCAP consultants provide an array of valuable resources electronically through newsletters, via the TCAP Web site, by telephone and in person.