In exchange for a fee, the concierges purchase power on behalf of customers and then switch them if better deals come along. But some retail electric providers now refuse to sell power who use concierge services.
Like the rest of Texas, ERCOT has had to make significant adjustments in reaction to the COVID-19 pandemic
Lawmakers behind the deregulation law inserted a provision that gives citizens the ability to team with their cities to save money.
The agency warns against third-party vendors promising to help with program enrollment. Many may be scammers.
The PUC has received complaints of long hold times and phone call hang-ups for financially distressed electricity customers.
A recent decision by the Texas Public Utility Commission to suspend electric service disconnections during the COVID-19 crisis made statewide headlines. Less publicized, however, are pandemic responses by the state’s major gas utilities.