Lawmakers behind the deregulation law inserted a provision that gives citizens the ability to team with their cities to save money.
The agency warns against third-party vendors promising to help with program enrollment. Many may be scammers.
The PUC has received complaints of long hold times and phone call hang-ups for financially distressed electricity customers.
A recent decision by the Texas Public Utility Commission to suspend electric service disconnections during the COVID-19 crisis made statewide headlines. Less publicized, however, are pandemic responses by the state’s major gas utilities.
The grid operator began monitoring shifting usage patterns about a month ago as large numbers of Texans began working from home.
As Independent Market Monitor, Bivens will be charged with identifying potential design flaws in the ERCOT market and with guarding against manipulation by power traders.