Consumer group Texas ROSE has been investigating one prepaid product, Direct Energy’s “Power-To-Go.” In a petition to the Texas Public Utility Commission, the advocacy group argues the plan leaves customers at risk of sudden electricity shutoffs during extreme weather events. Texas ROSE, relying in part on a whistleblower account, also accuses Direct Energy of targeting low-income minority customers through deceptive marketing tactics and potentially violating PUC rules protecting consumers.
Keep reading at the Texas Observer.