Electricity deregulation has had its ups and down, but this weeks’ news that complaints filed with regulators are down is firmly in the “up” camp. According to a report by the Texas Coalition for Affordable Power, customer complaints are now at a post-deregulation low. In fiscal 2015, customers filed 6,973 electricity-related complaints or inquires with the Texas Public Utility Commission, down from the previous low of 7,129 two years earlier. One complaint is too many, but we’re glad to see the trend going in the right direction.
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Is a policy analyst consultant for TCAP, a coalition of political subdivisions in Texas that purchase electricity in the deregulated market for their own governmental use. Because energy costs are typically a significant budget item to our members, TCAP is consistently looking for ways to save our members money, through cost-saving contracts, energy efficiency or demand response programs.