March 20 — Nationwide, consumer satisfaction scores of utilities owned by investors and municipal governments fell 2.7 percent over the past year, according to the Michigan-based American Customer Satisfaction Index, which measures satisfaction with 400 companies and 46 industries each year from interviews with 300,000 consumers. Companies and industries are rated on a scale from 0 to 100.
Is a policy analyst for TCAP, a coalition of cities and other political subdivisions that purchase electricity in the deregulated market for their own governmental use. Because high energy costs can impact municipal budgets and the ability to fund essential services, TCAP, as part of its mission, actively promotes affordable energy policies. High energy prices also place a burden on local businesses and home consumers.