After four years of growing satisfaction, Texans are starting to complain more about their electrical providers, according to a consumer advocacy group’s analysis released Tuesday.
And consumers continue to complain far more than they did before the state deregulated its power market in 2002, according to the analysis by the Texas Coalition for Affordable Power, which looks at complaints filed with the state Public Utility Commission.
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Is a policy analyst consultant for TCAP, a coalition of political subdivisions in Texas that purchase electricity in the deregulated market for their own governmental use. Because energy costs are typically a significant budget item to our members, TCAP is consistently looking for ways to save our members money, through cost-saving contracts, energy efficiency or demand response programs.