Privacy Policy

Updated May 25, 2018

At the Texas Coalition for Affordable Power (TCAP), we respect your privacy and are committed to protecting it. Every company has a privacy policy, but when it comes right down to it, we want you to understand how we protect your privacy and to know what data we collect and how we use it.

Overview

This policy describes the types of information Texas Coalition for Affordable Power (“TCAP”, “Company” or “We”) may collect from you or that you may provide when you visit and utilize the website https://tcaptx.com. This includes our practices for collecting, using, maintaining, protecting, and disclosing that information and the basis for doing so.

This policy applies to information we collect on the Website, in e-mail, text and other electronic messages between you and this Website.

We reserve the right to make changes to this privacy policy at any time by giving notice on this page or sending a notice to you via any contact information available to us. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.

Collection and use of Personal Data

TCAP relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy. Generally, this includes analytics, user database management, managing support and contact requests, transaction aggregation, hosting and backend infrastructure and infrastructure monitoring.

We process data:

  • in order to provide the services and fulfill our obligations pursuant to the Terms of Service. For example, we cannot provide access to our member-only area without an email address to sign into your account, conduct customer support, or send educational materials;
  • where necessary to comply with a legal obligation, a court order, or to exercise and defend legal claims;
  • to protect your vital interests, or those of others, such as in the case of emergencies;
  • where you have made the information public;
  • where necessary in the public interest;
  • where necessary for the purposes of TCAP’s or a third party’s legitimate interests, such as those of visitors, members or partners;
  • where you provide consent (for example, to join email mailing lists).

We also process your data based on our legitimate interest in:

  • providing a quality service and in improving that service;
  • ensuring the services are secure;
  • protection against fraud, spam and abuse, etc.;
  • understanding how clients and visitors interact with our websites and services, so that we can continuously improve the experience and effectiveness of doing so.

CATEGORIES OF DATA WE COLLECT

We collect information about you, including information that directly or indirectly identifies you, through your use of TCAP. We do so:

  • when you provide the information, through filling out forms or otherwise providing information on our website;
  • when you correspond with us to receive customer support via email or chat.

This includes:

  • Your email address that you provide to us as a username, or that is provided to us by your social media account(s) if you use those for sign-in.
  • Your IP address when you interact with our website and apps.
  • Records and copies of your correspondence (including e-mail addresses different than that used to establish your account), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • To provide you with customer support or service offerings, including responding to and resolving your inquiries and requests via email or text-based chat. When you request assistance from our customer support team.

COOKIES & TECHNICAL DATA

TCAP collects information as visitors and clients browse and interact with the website.

Site visitors

When you visit our website, we may place a cookie on your browser so that our system can recognize you when you make a return visit. Third parties may also place cookies on your browser for targeted advertising purposes. That cookie allows us to recognize your browser on a return visit. We do not otherwise collect or process data when you are a Visitor.

Signed-in Users

To help analyze how you and other visitors navigate the TCAP website, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers (described below), collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click, and other similar data. We may use cookies, pixel tags, and tracking scripts on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site.

Opting out of Cookies

There are a number ways to limit the cookies that your browser accepts or limit the way in which they’re used.

One way to limit cookies is by opting out of third party cookies/advertising networks, like Google Analytics and the Digital Advertising Alliance. If you are in Canada or the EU you can use the DAAC’s youradchoices.ca, or EDAA’s youronlinechoices.eu respectively. Some people use what are called “Ad Blockers” to limit advertising/tracking. We don’t endorse any particular Ad Blocker, but want you to know that it’s an option since you’re reading this and are likely quite privacy-minded.

Another way of limiting cookies is by controlling cookies in your web browser’s settings. (Disabling cookies in this way is more likely to actually break or worsen the experience when using some of our services).
Here are instructions for the most common browsers:

RECIPIENTS OF PERSONAL DATA

We may disclose or transfer aggregated information about our users, and information that does not identify any individual, without restriction.

We never sell your data that personally identifies you.

We share data to fulfill the purposes for which you provide it; to enforce or apply our Terms of Service, including billing. We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To contractors, service providers, and other third parties we use to support our business, in particular providing infrastructure and analytics services, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Service or terms of sale and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Texas Coalition for Affordable Power, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

CATEGORIES OF THIRD-PARTY PROVIDERS

Categories of services used to process data include:

Infrastructure & Fulfillment

TCAP partners with third-parties to provide storage and server access that acts as infrastructure for our website.

Analytics

TCAP partners with third-parties to help us monitor and analyze website traffic and can be used to keep track of User behavior, helping us to improve the services and experience of using them.

Customer Support

TCAP partners with third-parties to help us receive, process, and respond to customer support requests, as customer support and education are a core part of the services offered.

Performance and Logging

TCAP partners with third-parties that assist us in monitoring the stability of the website and resolving issues or errors with the service.

Marketing

TCAP partners with third-parties to manage receipt of consent to send marketing emails and sending those same emails.

DATA RETENTION

We retain account data for a period of time after an account expires, whether through trial expiration or subscription expiration, unless you delete your account as described below.

Once an account has become inactive beyond the period of time described below, we will delete its data – if you don’t need TCAP, we don’t need your account data, and you probably don’t want us to have it. (Keep in mind that if you cancel your account, it remains active until the end of that fiscal year.)

After deletion, we retain your email address in order to be able to confirm deletion of associated data.

THIRD-PARTY APPLICATIONS AND INTEGRATIONS

When you choose to use third party apps (such as OAuth apps based on their APIs), plug-ins, or websites that integrate with the Services, they may receive your information and content, including your personal information, photos, and your activity data. Information collected by these third parties is subject to their terms and policies. TCAP is not responsible for the terms or policies of third parties.

CHILDREN UNDER THE AGE OF 13

Our Website is not intended for children under 13 years of age. No one under these ages may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@tcaptx.com.

YOUR RIGHTS

We have established a number of procedures to help you manage your personal data.

DELETION

You may delete your account by visiting your account settings. This will delete all personal data with the exception of email correspondence. Note that the process to delete all data associated with your account will take up to thirty (30) days, with log files retained for up to eighteen (18) months.

ADJUST NOTIFICATION AND EMAIL PREFERENCES

TCAP offers various ways to manage the communications you receive. You can choose to unsubscribe from emails and lists by following the instructions contained at the bottom of each type of email. Any administrative or service-related emails (to confirm a purchase, or an update to this Privacy Policy or the Terms of Service, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.

UPDATING ACCOUNT INFORMATION

You may correct, amend, or update your email and/or password at any time by adjusting that information in your account settings.

OBJECT, RESTRICT, OR WITHDRAW CONSENT

You may withdraw consent for processing in the situations described above. Other data processing we conduct is necessary for the fulfillment of our Terms of Service and/or our legitimate interest and/or legal reasons, and deletion of your account and data is required to cease processing.

If you need further assistance, email privacy@tcaptx.com.

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