Under a new law, the Texas Public Utility Commission now posts utility safety reports online.
Set to expire May 15, a moratorium on non-ERCOT utility disconnections has been extended.
In exchange for a fee, the concierges purchase power on behalf of customers and then switch them if better deals come along. But some retail electric providers now refuse to sell power who use concierge services.
The PUC has received complaints of long hold times and phone call hang-ups for financially distressed electricity customers.