Privacy Policy
At the Texas Coalition for Affordable Power (TCAP), we respect your privacy and are committed to protecting it. Every company has a privacy policy, but when it comes right down to it, we want you to understand how we protect your privacy and to know what data we collect and how we use it.
This policy describes the types of information Texas Coalition for Affordable Power (“TCAP”, “Company” or “We”) may collect from you or that you may provide when you visit and utilize the website https://tcaptx.com. This includes our practices for collecting, using, maintaining, protecting, and disclosing that information and the basis for doing so.
This policy applies to information we collect on the Website, in e-mail, text and other electronic messages between you and this Website.
We reserve the right to make changes to this privacy policy at any time by giving notice on this page or sending a notice to you via any contact information available to us. It is strongly recommended to check this page often, referring to the date of the last modification listed at the top.
TCAP relies on a number of legal bases to collect, use, share, and otherwise process the information we have about you for the purposes described in this Privacy Policy. Generally, this includes analytics, user database management, managing support and contact requests, transaction aggregation, hosting and backend infrastructure and infrastructure monitoring.
We process data:
We also process your data based on our legitimate interest in:
We collect information about you, including information that directly or indirectly identifies you, through your use of TCAP. We do so:
This includes:
TCAP collects information as visitors and clients browse and interact with the website.
Site visitors
When you visit our website, we may place a cookie on your browser so that our system can recognize you when you make a return visit. Third parties may also place cookies on your browser for targeted advertising purposes. That cookie allows us to recognize your browser on a return visit. We do not otherwise collect or process data when you are a Visitor.
Signed-in Users
To help analyze how you and other visitors navigate the TCAP website, and compile aggregate statistics about site usage and response rates, we, with assistance from third-party analytics service providers (described below), collect certain information when you visit our site. This information includes IP address, geographic location of the device, browser type, browser language, date and time of your request, time(s) of your visit(s), page views and page elements (e.g., links) that you click, and other similar data. We may use cookies, pixel tags, and tracking scripts on our site or in our email messages to assist us in collecting and analyzing such information. We use this information to provide better, more relevant content on our site, to measure the effectiveness of advertisements, to identify and fix problems, and to improve your overall experience on our site.
Opting out of Cookies
There are a number ways to limit the cookies that your browser accepts or limit the way in which they’re used.
One way to limit cookies is by opting out of third party cookies/advertising networks, like Google Analytics and the Digital Advertising Alliance. If you are in Canada or the EU you can use the DAAC’s youradchoices.ca, or EDAA’s youronlinechoices.eu respectively. Some people use what are called “Ad Blockers” to limit advertising/tracking. We don’t endorse any particular Ad Blocker, but want you to know that it’s an option since you’re reading this and are likely quite privacy-minded.
Another way of limiting cookies is by controlling cookies in your web browser’s settings. (Disabling cookies in this way is more likely to actually break or worsen the experience when using some of our services). Here are instructions for the most common browsers:
We may disclose or transfer aggregated information about our users, and information that does not identify any individual, without restriction.
We never sell your data that personally identifies you.
We share data to fulfill the purposes for which you provide it; to enforce or apply our Terms of Service, including billing. We may disclose personal information that we collect or you provide as described in this privacy policy:
We may also disclose your personal information:
Categories of services used to process data include:
Infrastructure & Fulfillment
TCAP partners with third-parties to provide storage and server access that acts as infrastructure for our website.
Analytics
TCAP partners with third-parties to help us monitor and analyze website traffic and can be used to keep track of User behavior, helping us to improve the services and experience of using them.
Customer Support
TCAP partners with third-parties to help us receive, process, and respond to customer support requests, as customer support and education are a core part of the services offered.
Performance and Logging
TCAP partners with third-parties that assist us in monitoring the stability of the website and resolving issues or errors with the service.
Marketing
TCAP partners with third-parties to manage receipt of consent to send marketing emails and sending those same emails.
We retain account data for a period of time after an account expires, whether through trial expiration or subscription expiration, unless you delete your account as described below.
Once an account has become inactive beyond the period of time described below, we will delete its data – if you don’t need TCAP, we don’t need your account data, and you probably don’t want us to have it. (Keep in mind that if you cancel your account, it remains active until the end of that fiscal year.)
After deletion, we retain your email address in order to be able to confirm deletion of associated data.
When you choose to use third party apps (such as OAuth apps based on their APIs), plug-ins, or websites that integrate with the Services, they may receive your information and content, including your personal information, photos, and your activity data. Information collected by these third parties is subject to their terms and policies. TCAP is not responsible for the terms or policies of third parties.
Our Website is not intended for children under 13 years of age. No one under these ages may provide any personal information to the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this Website or on or through any of its features, register on the Website, use any of the interactive or public comment features of this Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at privacy@tcaptx.com.
We have established a number of procedures to help you manage your personal data.
You may delete your account by visiting your account settings. This will delete all personal data with the exception of email correspondence. Note that the process to delete all data associated with your account will take up to thirty (30) days, with log files retained for up to eighteen (18) months.
TCAP offers various ways to manage the communications you receive. You can choose to unsubscribe from emails and lists by following the instructions contained at the bottom of each type of email. Any administrative or service-related emails (to confirm a purchase, or an update to this Privacy Policy or the Terms of Service, etc.) generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.
You may correct, amend, or update your email and/or password at any time by adjusting that information in your account settings.
You may withdraw consent for processing in the situations described above. Other data processing we conduct is necessary for the fulfillment of our Terms of Service and/or our legitimate interest and/or legal reasons, and deletion of your account and data is required to cease processing.
If you need further assistance, email privacy@tcaptx.com.